Service Desk Automation: Level Up! @ SolarWinds THWACKcamp

I had a fantastic time talking about service desk automation with Liz Beavers during the Solarwinds 2020 THWACKcamp on November 12th.

During our session, we talked about the importance of automating service desk operations to improve efficiency. If you missed it or want to review again, feel free to check out the video on YouTube.

True story – I was asked a couple days ago to research a potential issue. I was able to narrow down the discrepancy but needed a piece of data in order to confirm my findings. I thought we would have to rifle through a pile of signed forms but then recalled that we had implemented a service request process that captured that data. Sure enough, a quick search of the ITSM platform got me the information I needed. That’s the power of automation! 

Thank you Liz Beavers, Chris McManus, and SolarWinds for the opportunity to participate. It was my first time participating and I look forward to being back. There were a number of product demonstrations but also great insight from customers such as myself sharing how we leverage tools to effectively manage IT operations. Check out the conference replay for more.

#ITSM #itsecops #ITIL #automation